You can use our on-line virtual shopping cart system to order our products or to ask more information about them.<br>
If you need more information on a product or communicate something to us, please fill in the comment field in the order module.<br>
At the moment, we cannot accept credit card payments.<br>The payment can be done by wire transfer or, when possible, by C.O.D. (cash on delivery)

Right of Withdrawal

If you are a private consumer and you purchase the product for non professional use, you are entitled to exercise the right of withdrawal within 14 days of receipt of goods, by sending us a notice by registered mail at our legal email address or certified email to the address emotioncreations@pec.it

The standard form to exercise the right of withdrawal may be downloaded here:

Form EU withdrawal standard

Once obtained the return authorization (RMA), received the product, verified the perfect state of preservation, its integrity and the good state of the packaging, a full refund will be issued, including the shipping costs for the original order .

If a product, originally sealed by the manufacturer, is returned with the seal broken, you will be charged a 20% restocking that will be deducted from the refund.

In this case the shipping costs of the original order will not be refunded.

For every concern not covered in this note, current legislation applies.

You will receive first an e-mail confirmation of your order containing the data you inserted and later more information to do the payment together with a confirmation of the availability of the products or the aproximate time necessary to get and deliver them to you.

Please, unless otherwise specified, execute the wire transfer only after receiving the confirmation that the products have been forwarded to our shipping department.
Sorry, due to the long time necessary to get a cheque paid and the security concerns associated, we do not accept cheques of any kind.

Please check the email address you insert in the registration form because the order confirmation will be sent to that address only.

The personal data you will insert will be kept confidential and treated with manual and electronic procedures.
According to art. 13 of Law 675/96, our customer has the right to access his personal profile data asking for corrections, integration, and, if applicable, the deletion or block.
According to privacy laws, except in case you have given your express authorization to receive information about offers and promotions, the information you will insert will be used exclusively in the commercial and shipping procedures necessary to sell and deliver to you the ordered goods:<br>billing, shipping, tracking of thre shipping, accomplished by us or our suppliers for us.

We remark you to not insert sensitive information like credit card numbers or any other information you do not want to be transmitted or confirmed via standard e-mail.

For civil disputes related to the conditions above, the mandatory territorial competence is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
If the customer resides in a country of the European Union theterritorial jurisdiction may also be the place of residenceof the consumer, at his request.
For anything not indicated in this note, reference is madeto the current legislation on the subject ( DirectiveEuropean 2011/83 / EU , D.Lgs.21 / 2014 ).

European Online Platform forResolution of Disputes

If you have problems with products or servicespurchased online, you can use the platform forfile a complaint and find a solution from an organindependent dispute resolution officer by visiting this link:

https://ec.europa.eu/consumers/odr/main/?event=main. home2.show

Thank you!

E-MOTION CREATIONS di Pierfrancesco Armati

Via Ferdinando Liuzzi, 25
00135 Rome - Italy

Tel. +39 06 36298491 Fax +39 06 9 762 5 762

Web: bmdonline.eu E-mail: shopmaster@emoc.com

VAT ID: IT10301100581