Cookie Policy of emoc.com &bmdonline.eu
This document informs Users about the technologies that help this Website to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Website.
For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.
Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.
This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information — such as the presence of other Trackers — in the linked privacy policies of the respective third-party providers or by contacting the Owner.
How this Website uses Trackers
Necessary
This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.
Trackers managed by third parties
Google reCAPTCHA (Google LLC)
Google reCAPTCHA is a SPAM protection service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
In order to understand Google's use of Data, consult Google's partner policy.
Personal Data processed: answers to questions, clicks, keypress events, motion sensor events, mouse movements, scroll position, touch events, Tracker and Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Trackers duration:
- _GRECAPTCHA: duration of the session
- rc::a: indefinite
- rc::b: duration of the session
- rc::c: duration of the session
- rc::f: indefinite
PayPal (PayPal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data processed: billing address, email address, first name, last name, payment info, phone number, Tracker and various types of Data as specified in the privacy policy of the service.
Place of processing: See the PayPal privacy policy – Privacy Policy.
Trackers duration:
- LANG: 8 hours
- __paypal_storage__: indefinite
- akavpau_ppsd: duration of the session
- enforce_policy: duration of the session
- l7_az: duration of the session
- nsid: duration of the session
- ts: duration of the session
- tsrce: duration of the session
- x-cdn: duration of the session
- x-pp-s: duration of the session
OpenAI API (OpenAI, L.L.C.)
The OpenAI API provided by OpenAI, L.L.C. is a service that helps the Owner to automate tasks through its AI engine.
Personal Data processed: Trackers and Usage Data.
Place of processing: United States – Privacy Policy.
Trackers managed by third parties
CrowdSec
Collected data includes: IP addresses, browsing data, device identifiers, and system logs. Processing is necessary for the legitimate interest of the controller in protecting the infrastructure (Magento/PrestaShop) from bot attacks and intrusions.
Functionality
This Website uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.
Trackers managed directly by the Owner
Anthropic API (Claude)
Purpose: natural language processing for generating the virtual assistant's (Avatar) text responses, based on the User's written or voice-transcribed requests and content retrieved from the knowledge base.
Data collected: conversation content (voice-transcribed or typed text), chat session history, technical usage data necessary for service delivery.
Place of processing: United States, with transfers governed by EU Standard Contractual Clauses (for customers in the EEA/Switzerland/UK, including E-Motion Creations, the contracting entity is Anthropic Ireland, Limited).
Role: service provider/data processor, under Anthropic's Data Processing Addendum (automatically incorporated into the Commercial Terms of Service). Confirmed: "Anthropic may not train models on Customer Content from Services" — no reuse of data for model training.
Users are advised not to enter personal data, health data, financial data, special categories of data, or other confidential information in their requests.
This service uses artificial intelligence. Responses provided by Anthropic API (Claude) are generated, fully or in part, by an automated system and not by a human operator.
This service uses artificial intelligence to generate content. Material produced by Anthropic API (Claude) (including images, audio, videos, and text) is created, fully or in part, by automated systems.
This service uses artificial intelligence. Certain features of Anthropic API (Claude) are powered by automated systems that process your data to personalise or improve your experience.
Simli — visual avatar rendering (lip-sync)
Purpose: real-time generation of the visual animation (lip synchronization) of the graphical avatar delivering the system's spoken responses.
Data collected: synthesized audio (TTS output, not the User's voice) transmitted to generate the avatar video; technical session/connection data.
Place of processing: Norway (Simli AS). Any transfers to third countries by Simli's sub-processors are governed by EU Standard Contractual Clauses.
Role: service provider/data processor. Please note that, under Simli's currently available public contractual terms, use of the service entails authorization to process transmitted content (including audio/video output) also for research and training purposes related to the provider's proprietary models, with no opt-out mechanism currently publicly documented. This point is being verified directly with the provider and this entry will be updated once clarification is available.
Users who prefer not to have their content processed by Simli for these purposes may choose not to use the Avatar feature, or to interact via text mode, where available, instead of video/voice interaction.
This service uses artificial intelligence. Responses provided by Simli — visual avatar rendering (lip-sync) are generated, fully or in part, by an automated system and not by a human operator.
This service uses artificial intelligence to generate content. Material produced by Simli — visual avatar rendering (lip-sync) (including images, audio, videos, and text) is created, fully or in part, by automated systems.
Trackers managed by third parties
Aftership (Automizely Pte Ltd)
Aftership is a post-purchase management platform provided by Automizely Pte Ltd.
Personal Data processed: billing address, browser information, device information, email address, first name, invoicing information, last name, payment info, purchase history, Trackers and Usage Data.
Place of processing: Singapore – Privacy Policy.
Google Workspace (Google Ireland Limited)
Google Workspace is an integrated suite of cloud-based productivity, collaboration and storage services provided by Google Ireland Limited. Gmail or other G Suite services are not scanned by Google for advertising purposes. In addition, Google does not collect or use data inside these services for advertising purposes in any other way.
Personal Data processed: Data communicated while using the service, Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy.
ElevenLabs — speech synthesis (TTS)
Purpose: conversion into synthetic speech (text-to-speech) of the Avatar's generated response text, for spoken interaction with the User.
Data collected: response text to be converted to audio; technical usage data. (Does not include the User's incoming audio, unless configured otherwise.)
Place of processing: infrastructure in the United States, the Netherlands, and Singapore, with storage always also replicated in the United States. Transfers outside the EU are governed by EU Standard Contractual Clauses and/or EU-US Data Privacy Framework certification.
Role: service provider/data processor (confirmed by ElevenLabs' official Data Processing Addendum). The reuse of content for model training/improvement, enabled by default under the Terms of Service, has been disabled via the opt-out feature on the account used by the Avatar
This service uses artificial intelligence. Responses provided by ElevenLabs — speech synthesis (TTS) are generated, fully or in part, by an automated system and not by a human operator.
This service uses artificial intelligence to generate content. Material produced by ElevenLabs — speech synthesis (TTS) (including images, audio, videos, and text) is created, fully or in part, by automated systems.
Tavily — real-time web search
Purpose: real-time search of publicly available web information to support the Avatar's responses, for queries on content not covered by the internal knowledge base (e.g. recent software updates). A query derived from the User's request is transmitted to Tavily (AlphaAI Technologies Inc. dba Tavily, 33 W 60th St, New York, NY 10023); the results obtained are then used by the Avatar's system to produce the final response.
Data collected: search query text, derived from the User's request (generally without direct identifying data, unless the User spontaneously includes such data in the question).
Place of processing: United States. The processing may involve additional third-party providers (e.g. web search indexes), as provided for under Tavily's Terms of Service.
Role: service provider/data processor (under review — Tavily's Terms of Service provide for possible reuse of Customer Input for training their own AI models within the scope of "AI Functionality"; to be clarified with Tavily whether the Search endpoint used by the Avatar falls under this clause, before confirming the classification).
Users are advised not to enter personal data, health data, financial data, special categories of data, or other confidential information in their requests: requests may be processed by external providers of artificial intelligence and web search services.
This service uses artificial intelligence. Certain features of Tavily — real-time web search are powered by automated systems that process your data to personalise or improve your experience.
Experience
This Website uses Trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.
Trackers managed by third parties
Google Maps widget (Google Ireland Limited)
Google Maps is a maps visualization service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy.
YouTube IFrame Player (Google Ireland Limited)
YouTube IFrame Player is a video content visualization service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
Through this Service, this Website may collect Data directly or indirectly on or from Users’ devices, including by making use of trackers. Users may restrict such access to their Data via the security settings page provided by Google. Users may ask the Owner for further information about these privacy settings at any time through the contact details provided in this document.
Data collected through the Service may also be used to help third parties deliver interest-based advertising. Users can opt out of third-party interest-based advertising through their device settings or by visiting the Network Advertising Initiative opt-out page.
Personal Data processed: device information, Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy – Opt out.
Trackers duration:
- VISITOR_PRIVACY_METADATA: 7 months
- YtIdbMeta:databases: duration of the session
- iU5q-!O9@$: indefinite
- yt-player-headers-readable: duration of the session
- yt-remote-cast-available: indefinite
- yt-remote-cast-installed: indefinite
YouTube video widget (Google Ireland Limited)
YouTube is a video content visualization service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy.
Trackers duration:
- PREF: 8 months
- VISITOR_INFO1_LIVE: 8 months
- VISITOR_PRIVACY_METADATA: 7 months
- YSC: duration of the session
- YtIdbMeta:databases: duration of the session
- iU5q-!O9@$: indefinite
- yt-player-headers-readable: duration of the session
- yt-remote-cast-available: indefinite
- yt-remote-cast-installed: indefinite
- yt-remote-connected-devices: duration of the session
- yt-remote-device-id: duration of the session
- yt-remote-fast-check-period: indefinite
- yt-remote-session-app: indefinite
- yt-remote-session-name: indefinite
- ytidb::LAST_RESULT_ENTRY_KEY: duration of the session
YouTube Data API (Google Ireland Limited)
YouTube Data API is a video content visualization service provided by Google Ireland Limited that allows this Website to incorporate functions normally executed on YouTube so that Users can watch, find, and manage YouTube content directly on this Website.
Through this Service, this Website may collect Data directly or indirectly on or from Users’ devices, including by making use of Trackers. Users may restrict such access to their Data via the security settings page provided by Google. Users may ask the Owner for further information about these privacy settings at any time through the contact details provided in this document.
Data collected through the Service may also be used to help third parties deliver interest-based advertising. Users can opt out of third-party interest-based advertising through their device settings or by visiting the Network Advertising Initiative opt-out page.
Personal Data processed: device information and Trackers.
Place of processing: Ireland – Privacy Policy – Opt out.
Trackers duration:
- VISITOR_PRIVACY_METADATA: 7 months
Vimeo video (Vimeo, LLC)
Vimeo is a video content visualization service provided by Vimeo, LLC that allows this Website to incorporate content of this kind on its pages.
Personal Data processed: Trackers and Usage Data.
Place of processing: United States – Privacy Policy.
Trackers duration:
- player: 1 year
- sync_active: duration of the session
- vuid: 2 years
Google Fonts (Google Ireland Limited)
Google Fonts is a typeface visualization service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy.
Dropbox account access (Dropbox, Inc.)
This service allows this Website to connect with the User's account on Dropbox, provided by Dropbox, Inc.
Personal Data processed: device information, email address, Trackers and Usage Data.
Place of processing: United States – Privacy Policy.
Measurement
This Website uses Trackers to measure traffic and analyze User behavior to improve the Service.
Trackers managed by third parties
YouTube Analytics and Reporting API (Google Ireland Limited)
YouTube Analytics and Reporting API is a video content analytics service provided by Google Ireland Limited.
Through this Service, this Website may collect Data directly or indirectly on or from Users’ devices, including by making use of trackers. Users may restrict such access to their Data via the security settings page provided by Google. Users may ask the Owner for further information about these privacy settings at any time through the contact details provided in this document.
Data collected through the Service may also be used to help third parties deliver interest-based advertising. Users can opt out of third-party interest-based advertising through their device settings or by visiting the Network Advertising Initiative opt-out page.
Personal Data processed: device information and Trackers.
Place of processing: Ireland – Privacy Policy – Opt out.
Trackers duration:
- VISITOR_PRIVACY_METADATA: 7 months
- YtIdbMeta:databases: duration of the session
Marketing
This Website uses Trackers to deliver personalized ads or marketing content, and to measure their performance.
Trackers managed by third parties
Microsoft Advertising (Microsoft Corporation)
Microsoft Advertising is an advertising service provided by Microsoft Corporation.
Personal Data processed: Trackers and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Trackers duration:
- MUID: 2 years
- _uetmsclkid: 3 months
- _uetmsclkid: indefinite
- _uetsid: 1 day
- _uetsid: indefinite
- _uetvid: 2 years
- _uetvid: indefinite
Google Ads enhanced conversions (Google LLC)
Google Ads enhanced conversions is an advertising service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows the Owner to send hashed first-party conversion Data to Google in order to improve conversion measurements.
Personal Data processed: Trackers.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
How to manage preferences on this Website
Users can set or update their preferences via the relevant privacy choices panel available on this Website.
With regard to any third-party Trackers, Users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.
How to control or delete Cookies and similar technologies via your device settings
Users may use their own browser settings to:
- See what Cookies or other similar technologies have been set on the device;
- Block Cookies or similar technologies;
- Clear Cookies or similar technologies from the browser.
The browser settings, however, do not allow granular control of consent by category.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).
How to opt out of interest-based advertising
Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU and UK), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.
The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.
Consequences of denying the use of Trackers
Users are free to decide whether or not to allow the use of Trackers. However, please note that Trackers help this Website to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, if the User chooses to block the use of Trackers, the Owner may be unable to provide related features.
Owner and Data Controller
E-MOTION CREATIONS di Pierfrancesco Armati
Via Ferdinando Liuzzi, 25
00135 Roma, Italia
Owner contact email: info@emoc.com
Since the use of third-party Trackers through this Website cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.
Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Website.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.
This Website (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this Website as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This policy has been prepared based on provisions of multiple legislations.
This policy relates solely to this Website, if not stated otherwise within this document.
Latest update: September 01, 2026